Welling Removals Company

You will get the van size which you have selected on the booking form. You will never get a smaller van to what you have asked for. Sometimes we can send a larger van, but we will allow the cargo space to match the van you ordered unless you want to change the size of the van to order a larger loading space.

If you have paid after the booking has been cancelled then your payment will be refunded and you will need to do new booking.

If you order one helper, it means that the driver assists with loading and unloading. Please consider ordering two helpers if the items you transport are too heavy or too large to carry, or there are more than 2 floors without a lift.
Please consider that when ordering one helper, where there are large and heavy objects and the client wants to help in carrying, our staff has the right to refuse to carry with the client for the safety reason of the customer and our staff.
When you order one helper, we can send 2 people, but only one helper will assist in loading according to the order, unless you want to order an additional helper.

If you are packing boxes on your own please do not overload the cardboard boxes and make the weight not heavier than 20-25 kg, if the cardboard boxes are overloaded, our team has the right to ask you to repack the boxes.